Frequently asked questions
Answers about reservations, refunds, timing, and access.
Good to know
What exactly am I paying for?
Your purchase covers our reservation-assistance service and your digital companion: the audio guide, interior route, nearby recommendations, practical guide, and app + web access. Entry to the cathedral itself is free and subject to official availability — we take care of securing your timed reservation so you don’t have to.
What if you can’t secure my reservation?
You get a full refund. If your reservation is not secured at least 2 hours before your visit time, you are automatically eligible — no arguing, no forms.
When do I receive my entry QR code?
Your digital companion unlocks immediately after payment. Your timed-entry reservation QR is delivered to your access page as soon as it is secured — usually well before your visit.
Can my time slot differ from what I selected?
Your reservation may be secured up to 30 minutes before or after your selected time, depending on official availability. You always see the accepted window before paying.
Can I change my visit date later?
Yes — you can request a date or time change up to 3 days before your visit from your account.
Do I need to print anything?
No. Your QR code works from your phone. If you prefer paper, the original confirmation PDF is available to download and print.
Do I need ID?
Bring a piece of ID for each adult; entry checks may ask for it alongside the reservation.
Is the audio guide available offline?
In the iOS and Android apps, yes — downloads are offline-ready. On the web, a connection is required.
What languages are supported?
English, French, and Spanish — for the website, the guide, and the audio.
Is the cathedral accessible for visitors with reduced mobility?
The main floor of the cathedral is generally accessible; our practical guide includes current accessibility notes and quiet-time suggestions.